电话英语-交流用语

Here are some typical phrases that you can use in a telephone conversation.

Answering the phone

• Hello? (informal)
• Thank you for calling Boyz Autobody. Jody speaking. How can I help you?
• Doctor's office.

Introducing yourself

• Hey George. It's Lisa calling. (informal)
• Hello, this is Julie Madison calling.
• Hi, it's Gerry from the dentist's office here.
• This is she.*
• Speaking.*

*The person answering says this if the caller does not recognize their voice.

Asking to speak with someone

• Is Fred in? (informal)
• Is Jackson there, please? (informal)
• Can I talk to your sister? (informal)
• May I speak with Mr. Green, please?
• Would the doctor be in/available?

Connecting someone

• Just a sec. I'll get him. (informal)
• Hang on one second. (informal)
• Please hold and I'll put you through to his office.
• One moment please.
• All of our operators are busy at this time. Please hold for the next available person.

Making special requests

• Could you please repeat that?
• Would you mind spelling that for me?
• Could you speak up a little please?
• Can you speak a little slower please. My English isn't very strong.
• Can you call me back? I think we have a bad connection.
• Can you please hold for a minute? I have another call.

Taking a message for someone

• Sammy's not in. Who's this? (informal)
• I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
• I'm afraid he's stepped out. Would you like to leave a message?
• He's on lunch right now.Who's calling please?
• He's busy right now. Can you call again later?
• I'll let him know you called.
• I'll make sure she gets the message.

Leaving a message with someone

• Yes, can you tell him his wife called, please.
• No, that's okay, I'll call back later.
• Yes, it's James from CompInc. here. When do you expect her back in the office?
• Thanks, could you ask him to call Brian when he gets in?
• Do you have a pen handy. I don't think he has my number.
• Thanks. My number is 222-3456, extension 12.

Confirming information

• Okay, I've got it all down.
• Let me repeat that just to make sure.
• Did you say 555 Charles St.?
• You said your name was John, right?
• I'll make sure he gets the message.

Listening to an answering machine

• Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you.
• Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.
• Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896.

Leaving a message on an answering machine

• Hey Mikako. It's Yuka. Call me! (informal)
• Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you.
• Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.

Finishing a conversation

• Well, I guess I better get going. Talk to you soon.
• Thanks for calling. Bye for now.
• I have to let you go now.
• I have another call coming through. I better run.
• I'm afraid that's my other line.
• I'll talk to you again soon. Bye.